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Title
Text copied to clipboard!Front Desk Manager
Description
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We are looking for a highly organized and personable Front Desk Manager to oversee the daily operations of our front desk team. As the first point of contact for guests and visitors, the Front Desk Manager plays a crucial role in creating a positive first impression and ensuring a smooth and welcoming experience. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering outstanding customer service. Responsibilities include supervising front desk staff, managing schedules, handling guest inquiries and complaints, and ensuring that all front desk procedures are followed efficiently. The Front Desk Manager will also be responsible for training new employees, maintaining accurate records, and collaborating with other departments to address guest needs. Attention to detail, problem-solving skills, and the ability to multitask in a fast-paced environment are essential for success in this role. The Front Desk Manager should be comfortable using hotel management software and other relevant technology. Previous experience in hospitality or customer service management is highly preferred. This position requires flexibility, as shifts may include evenings, weekends, and holidays. If you are a motivated professional with a commitment to excellence and a desire to lead a dynamic team, we encourage you to apply for the Front Desk Manager position.
Responsibilities
Text copied to clipboard!- Supervise and train front desk staff
- Oversee daily front desk operations
- Handle guest check-ins and check-outs
- Resolve guest complaints and issues promptly
- Manage staff schedules and shift coverage
- Ensure compliance with company policies and procedures
- Maintain accurate guest records and documentation
- Coordinate with housekeeping and maintenance teams
- Monitor inventory of front desk supplies
- Implement and uphold customer service standards
Requirements
Text copied to clipboard!- Proven experience in a front desk or customer service role
- Strong leadership and team management skills
- Excellent verbal and written communication abilities
- Proficiency with hotel management software
- Ability to multitask and work under pressure
- Attention to detail and organizational skills
- Flexibility to work various shifts, including weekends and holidays
- Problem-solving and conflict resolution skills
- Professional appearance and demeanor
- High school diploma or equivalent; degree in hospitality is a plus
Potential interview questions
Text copied to clipboard!- What experience do you have managing a front desk or customer service team?
- How do you handle difficult guest situations?
- Describe your approach to training new employees.
- What hotel management software are you familiar with?
- How do you prioritize tasks during busy periods?
- Are you available to work evenings, weekends, and holidays?
- Can you provide an example of a time you resolved a guest complaint?
- How do you ensure your team delivers excellent customer service?
- What motivates you to work in hospitality?
- How do you handle confidential guest information?
